The Do’s and Don’ts of Contacting Etsy Customer Service

When you’re having trouble with your Etsy account, figuring out who to contact can be overwhelming. Here’s what you need to know about the various ways to get in touch with the Etsy team and how to make the most of each method. You can learn more about contacting Etsy on their website here.

Have your order number ready

If you’re experiencing an issue with your order, it can be very helpful to provide the customer service team with your order number. With this information, the agent will be able to tell you more about your specific order and let you know where in the process it is. If you’re unable to provide a member of our customer service team with this information, we’ll work with you to identify your most recent contact on file. Please note that all live chats must start with a call or email. Live chat agents are not able to deal with anything in regards to orders past the pending status.

Stay on topic

When should you contact customer service? If your order hasn’t shipped yet, there’s no need to contact them. They can’t do anything about it until they get the package in their possession. It may take a while to process your order, but as long as they still have it in their possession they will try to remedy the situation by refunding or cancelling your order. But what if your order has already shipped? You may be wondering what you should do at this point. As soon as you realize something is wrong with the shipping address, phone number, or name on the package, notify them.

Have patience

A lot of people don’t realize the customer service line on the Etsy website is there for more than just ordering. The team that answers emails, chats, and phones can help you with issues like getting lost packages sent back to you. Remember these do’s and don’ts when contacting them:

Don’t be rude. No one likes someone who acts like they’re too good to speak to customer service representatives. Be polite at all times because customer service reps have a lot on their plate, even if it doesn’t seem like it.

Do be honest about the issue at hand.

Stick to your points

Etsy customer service contact information can be found on the website. They have three ways to contact them: email, phone, or chat. The webiste warns customers that they are not a customer service center. Customers are advised to never send their social security number over email or tell them any personal information like your credit card number unless you know who is at the other end of the line.

Any scammer knows how to get personal information out of people. These scammers are hired by companies that sell personal information for profit. The company can even offer you a deal in which they will remove your debt or credit card interest or negotiate with your bank about your credit card if you just give them access to your personal information. You should never give out any personal information such as your social security number, driver’s license number, mother’s maiden name, passwords, or credit card numbers over email or chat! If you really want to contact Etsy customer service through phone, then be sure that you are talking to someone at Etsy before you give out any personal information. Call them directly at their customer service phone number and talk with someone there before providing any kind of personal information.

Keep it professional

Keep in mind that not all responses will be the same. When contacting customer service, it is always a good idea to first search for the answer online. There is a 99% chance that other customers have encountered similar problems and you can use the results to your advantage when speaking with customer service representatives.

Sometimes the best approach is to go straight to someone who can help you instead of asking for information on social media or sending an email with a subject line like This sucks. A professional tone should be taken when talking with any customer service representative; never speak with an attitude even if you are frustrated, this is not going to make your problem go away any faster.

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