WhatsApp, one of the most popular messaging services in the world, appears to be down. Some of its users can’t send or receive messages, and others are simply unable to log in to their accounts at all. If you’re one of them, don’t worry! You can still use other ways to communicate with friends and family, or you can wait until WhatsApp gets back up and running again. Check out these seven ways to troubleshoot when WhatsApp is not working and try each one until you get results!
1) Restart Your Phone
Restarting your phone often is the quickest way to solve most minor problems. You can do this by turning your phone off and then on again or removing the battery. If you’re using a iPhone, press and hold the power button until the ‘slide to power off’ message appears. This will remove all saved data from your phone so you’ll need to log in again when you turn it back on.
2) Check if it’s an app issue
If the WhatsApp app is not opening, then it may be an issue with the application. Confirm that you have updated your software and reset your phone if possible. If it still isn’t working, then contact tech support. If you are unable to connect on mobile, try using a different device and internet connection. If they work but not the other devices, then find out if anyone else in your household can access messages or verify that these other devices are connected to a different wireless network than yours.
3) Hard Reset
If your phone is stuck and refuses to turn on, then try the old-fashioned hard reset. This process may not work for all models of smartphones, but it’s worth a shot. To do a hard reset: press and hold the power button on your phone until the screen goes black. Then, hold down the power button again while also holding down volume up at the same time until you see an Android image with a logo.
4) Update your phone
#1: Make sure your phone is up-to-date. This can help address app crashes and problems that result from using older versions of the operating system, which can have security vulnerabilities.
#2: Restart your phone if you’re having problems with apps or if your phone keeps crashing. To restart your iPhone, hold down the power button on the top of the device for at least 10 seconds until it shuts off completely and then turn it back on by pressing and holding the power button again. #3: Clear your cache and data storage. Sometimes, old items from caches or data storage may cause glitches in your apps, so we recommend clearing these out periodically.
5) Update the App
In some cases, users will have a problem with the app loading. The quickest fix for this is to press the refresh button on your device (see arrow).
If that doesn’t work, try deleting and reinstalling the app from the app store. If there’s an update available for your current version of WhatsApp, you’ll be able to update it using iTunes or Google Play on your computer. Make sure your phone has enough battery life before installing or updating the app. It can take up to 20 minutes for some apps to update over a wireless network, so please be patient if you don’t see it working right away.
6) Take out your SIM card
WhatsApp cannot send messages is a pretty common error. For many users, the problem might be that they need to restart their phone or update their operating system. In some cases, the phone will not recognize the SIM card as being inserted and prompts you for a PIN code. Here are seven possible solutions if your Can’t send message error is due to problems with your SIM card:
– Remove and reinsert your SIMcard – Check if it has been disconnected from mobile data – Turn off mobile data and switch it back on again – Switch off WiFi while sending messages in Whatsapp, then switch back on – Reset factory settings on your device
7) Refresh your account
If your message fails to send and you receive a notification telling you that ‘Messages on this device may have been deleted,’ it means that the app didn’t successfully store your messages, so try refreshing your account.
Other times, problems occur because there is too much activity on the servers. This often occurs when lots of people get messages at once.
If that’s not the problem, just close and reopen WhatsApp by holding the Home button for about 10 seconds.